Following the COVID19 Pandemic our team are continuing to work from home to avoid public transport but also to continue to save carbon through reducing all forms of travel.
Due to this, and to ensure that grant applications are processed in the order that they are received, we prefer contact via email.
If your property has an Energy Performance Certificate (EPC) rating of D or above - it is unlikely that we will be able to offer you a grant towards any energy efficiency works.
You can see if your property has an EPC here.
If your enquiry is a genuine emergency (leak, no heating and hot water), which needs to be addressed during COVID restrictions, please use one of the following email addresses:
firstname.lastname@example.org for customers who have not yet had an assessment
email@example.com for customers who have already had an assessment or installation
firstname.lastname@example.org for any other matter
Someone will respond as soon as they are able, but please be patient.
Thank you for your support and understanding.
Further contact details for customers who have an issue with their heating system:
Worcester Bosch support 0330 123 3366
Ideal Boilers support 01482 498 663
Firebird support 01752 691 177
EPH Controls 01933 626 396