HEALTH AND WELLBEING STATEMENT
Our Commitment to our Team and Customers
At Happy Energy Solutions Ltd, the health, safety, and wellbeing of our team and customers is our top priority. We are committed to providing a safe and respectful environment for everyone we work with — whether in the field, in our offices, or in the homes and communities we serve.
Our Commitment to Health & Safety
Our field-based personnel enter domestic homes to carry out essential assessments, energy efficiency works, and monitoring services. To ensure the safety of both our team and customers, we:
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Follow Strict Health & Safety Protocols: Our team is trained to adhere to industry-leading safety standards while working in homes and on-site.
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Minimise the Spread of Illness: Staff follow hygiene best practices, stay home if unwell, and use appropriate protective equipment when required.
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Respect Your Home & Privacy: Our team works professionally and courteously, ensuring minimal disruption to your household.
What We Ask of Our Customers
To maintain a positive and safe working environment, we kindly ask that customers:
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Treat Our Staff with Respect: We have a zero-tolerance policy for aggression, abuse, or harassment towards our employees.
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Notify Us of Any Health Risks: If anyone in the household is unwell or has a contagious illness, please let us know in advance so we can take necessary precautions.
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Allow Our Team to Work Safely: Please provide clear access to work areas and follow any safety guidance our team may provide.
A Safe & Respectful Partnership
We believe in mutual respect and cooperation. By working together, we can ensure a safe, healthy, and positive experience for everyone involved. If you have any concerns about our work or staff conduct, please contact us—we’re here to help.
Thank you for supporting our commitment to health, safety, and wellbeing.